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When you purchase the software you will receive
a license code via e-mail. To enable full and unrestricted use
of the software you must activate the license as described below.
What is product activation and how does it
work?
| Product
activation is a process that combines
your license code with unique characteristics
of the hardware on your computer to generate
an activation code. This code enables
you to run the software on a particular
computer and only that computer.
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How
does product activation work?
| When
you start your software you are given
the option of activating a license (if you have purchased one)
or of registering your use of the software. Registration
enables you to use the software free of charge for non-professional
purposes, subject to capacity limitations.
To use the software for professional purposes or to overcome the
capacity limits of the "free" version, it is necessary to
purchase and then activate a license.
If you choose to activate the software
you are required to enter the license
code you received when you purchased the
product. You may then choose to
activate the software online or via e-mail.
Online activation is a process that occurs
automatically in a few seconds but requires
that you be connected to the Internet.
E-mail activation generates a message
that is sent to us. A return e-mail
will be sent to you containing the activation
code which you must then enter manually
into the software. |
Why
is activation required?
| Activation
is required to prevent illegal copying
of software and its distribution to unlicensed
users. It ensures that we get
compensated for our effort in producing
the software and can provide our loyal
customers with the best services possible.
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What
happens if I don't purchase and activate a license?
| If
you do not purchase and activate a software license, you may
use the software free of charge but only for non-professional purposes,
using the registration process (See "Register Software" under the
KnowledgeWorkshop Help menu). Use without a license will limit
the number of items you can store in KnowledgeWorkshop, but the limit
is sufficient for most non-professional and light-use purposes.
You can purchase a license from our
online store.
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Can
I activate my software license on more than one computer?
| Your
license gives you the right to activate it
and use the software on a secondary computer at
home or on a laptop. Please see the
license
FAQ for more details. |
Can
the activation code be used on more than one
computer?
| The
activation code is unique for each computer
and will not work on any computer except
the one on which the activation process
was executed. |
Is
any personally identifiable information sent
during the activation process?
| The
activation process does not gather any
personally identifiable information about
you or your use of the software.
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What
happens if I have to replace my hard drive
or if I get a new computer?
If
you are changing computers or your hard
drive.
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Perform a complete backup of all of
you KnowledgeWorkshop data and save
it on media that can be removed from
the computer.
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Uninstall the software from the old
computer.
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Install the software on your new computer
or drive.
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Import your backup to restore your data.
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Contact us via
this page
for information on moving your data and activating the software on the
new computer or drive and we will assist you free of charge with the
process.
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